Delivery & Returns

Our standard delivery charges are as follows:

UK - £5.95

Scottish Highlands, Northern Ireland and UK Islands - £12.95

Channel Islands - £24.95

Heavy items such as bags of soil, coco or clay pebbles may incur an extra charge due to their weight. When you add products to your Shopping Basket, the delivery charge is calculated automatically. You will always be able to see this charge before submitting your order.

Please note that for fraud prevention purposes, we can only deliver orders to the address at which your payment card is registered.

All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.

All delivery timescales are subject to product and delivery slot availability. Delivery is usually 2-5 days subject to availability. However, delivery may take up to 28 days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 8am and 6pm; we are unable to confirm a time.

Oasis Hydroponics will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery is not guaranteed and Oasis Hydroponics shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure

Oasis Hydroponics shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns

If you need to return a product purchased from Oasis Hydroponics then you have 14 days to do so.  The returned goods must be unopened and any goods or accessories that accompany the returned product must also come back to us.

If the return is due to damage or faulty parts then we will offer a full refund or replacement provided we are aware of this within 7 days. If the goods returned are found to be in full working order these will be returned to you and we reserve the right to charge a 20% handling fee and the cost of carriage.

Any refund, which is due to damage or faulty parts, will include a refund of the applicable delivery charge.

Please post returns to the following address:

Oasis Hydroponics
Unit 40 Camp Hill Industrial Estate
John Kempe Way
Birmingham
West Midlands
B12 0HU

This returns policy does not affect your legal rights.